2020. 3. 18. 19:38ㆍ카테고리 없음
I arrived at least 20 minutes prior to the start of the meeting. Turned the lights on in the furniture department where the meetings were held.
Welcomed the other associates as they arrived. Asked them how their previous day was. We would discuss new items that we had to put away and what we expected for the rest of the week.
Out came the opening management team. Usually the store manager and a supervisor.
We were given a sheet listing lunches and another with new from the Company and what is expected from us for the day. It also listed upcoming sales and employee discounts. Down to the department we were scheduled in. Opened the registers and turned on the lights. It was 10:00AM and couldn't wait for our first customer. I did not find any part of my job to be difficult and meeting new customers was pleasurable.
Enjoyed opening new accounts was fun because it allowed me to get the customers on a personal basis. Overall, The Bon Ton was a learning and one of the best retail experiences I have ever had. My experience at Bon-ton was short for numerous reasons, one being an excess number of coupons, that (excludes) basically everything in the store, then having to continuously explain why the coupons don't work.
When the customer was upset about coupons or incorrect signs, you were supposed to give it to them, Another being the Reward Cards (credit cards), it was expected everytime you worked, you needed to open a Rewards card but the problem was either the customer already had one or didn't want one. They also called you constantly to come in and work. Didn't matter if you were at school or busy or working another job.
Transportation
Also, management rarely helped you especially when the customer wanted to speak to them or when you were by yourself with a line. The only thing good that came out of this job was the co-workers because they understood and actually made the stressful days less stressful.
1 Cosmetic Associate Handbook The BonTon Stores, Inc. Updated2 This page intentionally left blank 23 Welcome As Store Manager, I want to personally welcome you to our store. We want you to know you were selected because you demonstrated that you are a highly motivated and goal focused individual, have excellent communication skills, and have a talent for building relationships with customers.
Bon Ton Associate Handbooks For Employees
Not only will you be representing our store in the eyes of your customers, you will also be the resident expert for our cosmetic and fragrance vendor partners. Therefore, a high level of professionalism is required at all times. We want to provide you with a path to success.
With the training you will receive, you will develop poise, confidence and knowledge of your area, which will enhance both your professional and personal life. You are responsible for reading and understanding the information provided to you in the Cosmetic Associate Handbook as well as the Associate Handbook. Both will provide you with a solid foundation on which to build your career with us. You will be provided with specific product training if you are assigned to a treatment line. The written materials that will be given to you, along with more formalized training classes, will enable you to provide the expertise your clientele will expect. Please feel free to ask questions.
Any member of the Store Management Team is here to help you. We look forward to this being a long term business partnership with you.
Welcome Aboard! Store Manager Date 34 GWP/PWP Dates GWP/PWP Events for your Cosmetic Line provides you the opportunity to increase your sales, commission earnings and customer base.Updates and new seasons info will be posted on the Cosmetic CMG Tools, GWP Dates The Gift with Purchase and Purchase with Purchase Dates for your Cosmetic Line are: RMM Store Breakout Your contacts for our company are available to answer questions and to help you drive business. Below are your contact names. Name: Phone # Account Coordinator Name: Phone # (Note: Not all cosmetic lines have Account Coordinators) Account Executive Name: Phone # 45 Cosmetic Associate Handbook Acknowledgement Receipt In addition to the Bon Ton Policies and Procedures covered in the Associate Handbook, the associates in Cosmetics must read and adhere to the following policies. They have been implemented to help create a positive selling environment and to clarify Company policies which must be adhered to. I understand and agree that the policies and procedures in this handbook may be amended or revised at any time by the Company. Nothing in this handbook in anyway creates an expressed or implied contract of employment between Bon Ton and me.
I have read and fully understand the following: I know that it is my responsibility to read and understand the following; please initial each category listed.